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🛈 Important

This topic applies only when processing payments using back office payments.

When refunding of sales order payments that were made on credit card, that are potentially made over multiple capture/invoice operations, then you are required to enable this Commerce parameter feature.  


  1. Go to Retail and Commerce > Commerce setup > Parameters > Commerce parameters. Alternatively, search for "Commerce parameters.
  2. On the Configuration parameters tab, select New.
  3. Paste “RETAIL_PAYMENTS_REFUND_OVER_MULTIPLE_CAPTURES” in the name field and set the value field to 1.
  4. Select Save.
  5. If you see this flag already added and marked as system maintained but disabled for edit.

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Card mapping field