Viewing failed payment XML data
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🛈 Important This topic applies payments carried out at Dynamics 365 Headquarters and Call center payments. |
Whilst processing payments in Dynamics 365 Headquarters client, a payment consists of a request made to the Payment provider and a subsequent response. When a payment is declined or fails in some way, MAX Pay Global records the Request and Response for that payment in a custom table RRPSCREDITCARDAUTHTRANS and exposes the contents of the request and response through a user interface in Dynamics 365. This data can be useful when trying to debug an issue with a specific payment and may be requested for instance by the Retail Realm helpdesk staff when working with a support ticket.
Steps to view the request and response for a failed payment
- Open the sales order.
- Select Payments.
- Select Failed Payment details
- The form shows the payment method and RequestData and ResponseData in raw XML format as sent to and received from the Payment provider.
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