🛈 Important

This topic applies only to Elavon Fusebox 


Item

Support

Notes

Region(s)

USA


Gateway or Processor

Processor


Processor / Acquirer supported

Elavon


Provider website

Yes

URL

Gift card program via provider

No


System status

System Status – G Suite | IT Help Desk | Bates College


Channel support



D365 Finance (SOP)

No


Commerce – Call center

No


Commerce – Online Storefront

No


Commerce – Retail POS

Yes


External e-Commerce

No


Headquarters payments

N/A


Retail POS



Retail Modern POS supported

Yes


Cloud POS supported

Yes


Android Hybrid App POS supported

No


Android POS all-in-one devices available

No


Custom Operations

No


Payment terminal devices



Supported devices

Certified with the
Ingenico Link 2500* 


Device connectivity

Tested and certified with Wifi 


Device encryption / security

P2PE Encryption is handled by Elavon


Local/cloud connectivity

Local


Offline processing on the payment terminal

No


Payment methods accepted

Cards brands:

VISA

Mastercard

AMEX

Discover

Refer to Elavon for supported payment methods

US Pin Debit

Yes


Wallet support

TBD


Entry methods

Swipe

Dip/enter (Chip)

Contactless

Manually keyed into the payment terminal


Third party application required

No

Although a third-party security certificate is required at the POS

Line display support

No


Signature capture support

No


Bypass pin debit

TBD


Microsoft Dynamics 365 payment compatibility



Omni channel payments supported

Refunds

Omni-channel refunds (buy in store A and return in store B) are supported.  Omni-channel orders are on our roadmap

Omni-channel commerce order payments supported

No


Reconciliation available via MAX Pay Controller

Roadmap


Provider specific details



Merchant portal

Yes


Test account available

Yes

Contact Elavon

Notes

  1. Where an item is marked as unsupported, please contact Retail Realm to discuss having this feature supported. 
  2. Certification is in progress as of 29th April 2022

Disclaimer

This page details the general specification for this Provider.  Specifications are subject to change without notice and all information has been verified correct at the time of compilation. E&OE


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